NETGEAR Issues Non-Urgent Recall of Some Enterprise Devices
Subject: Networking, Storage | March 4, 2017 - 11:57 PM | Scott Michaud
Tagged: netgear, Intel, Avoton, recall
While this is more useful for our readers in the IT field, NETGEAR has issued a (non-urgent) recall on sixteen models of Rackmount NAS and Wireless Controller devices. It looks like the reason for this announcement is to maintain customer relations. They are planning to reach out to customers “over the next several months” to figure out a solution for them. Note the relaxed schedule.
The affected model numbers are:
- WC7500 Series:
- WC7500-10000S, WC7500-100INS, WC7500-100PRS, WB7520-10000S, WB7520-100NAS, WB7530-10000S, WB7530-100NAS
- WC7600 Series:
- WC7600-20000S, WC7600-200INS, WC7600-200PRS, WB7620-10000S, WB7620-100NAS, WB7630-10000S, WB7630-100NAS
The Register noticed that each of these devices contain Intel’s Avoton-based Atom processors. You may remember our coverage from last month, which also sourced The Register, that states these chips may fail to boot over time. NETGEAR is not blaming Intel for their recall, but gave The Register a wink and a nudge when pressed: “We’re not naming the vendor but it sounds as if you’ve done your research.”
Again, while this news applies to enterprise customers and it’s entirely possible that Intel (if it actually is the Avoton long-term failure issue) is privately supporting them, it’s good to see NETGEAR being honest and upfront. Problems will arise in the tech industry; often (albeit not always) what matters more is how they are repaired.