NETGEAR Issues Non-Urgent Recall of Some Enterprise Devices

Subject: Networking, Storage | March 4, 2017 - 11:57 PM |
Tagged: netgear, Intel, Avoton, recall

While this is more useful for our readers in the IT field, NETGEAR has issued a (non-urgent) recall on sixteen models of Rackmount NAS and Wireless Controller devices. It looks like the reason for this announcement is to maintain customer relations. They are planning to reach out to customers “over the next several months” to figure out a solution for them. Note the relaxed schedule.

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The affected model numbers are:

  1. RN3130
  2. RN3138
  3. WC7500 Series:
    • WC7500-10000S, WC7500-100INS, WC7500-100PRS, WB7520-10000S, WB7520-100NAS, WB7530-10000S, WB7530-100NAS
  4. WC7600 Series:
    • WC7600-20000S, WC7600-200INS, WC7600-200PRS, WB7620-10000S, WB7620-100NAS, WB7630-10000S, WB7630-100NAS

The Register noticed that each of these devices contain Intel’s Avoton-based Atom processors. You may remember our coverage from last month, which also sourced The Register, that states these chips may fail to boot over time. NETGEAR is not blaming Intel for their recall, but gave The Register a wink and a nudge when pressed: “We’re not naming the vendor but it sounds as if you’ve done your research.”

Again, while this news applies to enterprise customers and it’s entirely possible that Intel (if it actually is the Avoton long-term failure issue) is privately supporting them, it’s good to see NETGEAR being honest and upfront. Problems will arise in the tech industry; often (albeit not always) what matters more is how they are repaired.

Source: NETGEAR

March 5, 2017 | 12:32 AM - Posted by Anonymous (not verified)

"(non-urgent)"

"Again, while this news applies to enterprise customers and it’s entirely possible that Intel (if it actually is the Avoton long-term failure issue) is privately supporting them, it’s good to see NETGEAR being honest and upfront. Problems will arise in the tech industry; often (albeit not always) what matters more is how they are repaired."

Really your wording, Scott! How much of it comes from any contact us first sort of damage control! You appear to not understand the Register's Wink and Nudge commentary or you very well do understand but have a task, Wink and Nudge, to perform! Netgear is under an NDA with regards to Intel and any Intel products in its NETGEAR SKUs, if NETGEAR desires any volume pricing "Options" in the future and that NDA has not expiration date!

March 6, 2017 | 10:32 AM - Posted by Anonymous (not verified)

Cisco said their research showed there was a significantly higher probability of failure once these Atom processors hit 18 months or older. While it may be non-urgent I highly recommend users with products which are that old seek replacements. I for one would not want to have my NAS hard fail with critical data onboard.

I'm waiting to see which other OEM's have these processors installed!