MSI North America Responds to Intel 6 Series Chipset Issue With Replacement or Upgrades for Affected
Subject: Motherboards | February 3, 2011 - 11:32 PM | Jeremy Hellstrom
CITY OF INDUSTRY, Calif. – Feb. 3, 2011 – MSI Computer Corp., a
leading manufacturer of computer hardware products and solutions,
today announced that it has stopped shipments in North America of
Sandy Bridge products following Intel’s announcement of a design issue
in the recently released Intel® 6 Series chipset. The company is
quickly responding to this issue by working with retailers,
distributors and channel partners to stop all shipments, MSI is also
offering end users replacements and upgrades for the affected
motherboards and notebooks respectively at its Intel® 6 Series
Motherboards and Notebook Support page:http://us.msi.com/snb_replacement
MSI North America takes the quality of its products and service to its
customers very serious, therefore the company is working closely with
Intel to accept the return of Intel P67 and H67 motherboards, as well
as its HM67 gaming laptops. MSI’s All-in-One PCs based on the new
generation of Intel Core i™ processors are not affected, and are
still scheduled to launch in late March 2011.
MSI encourages end users who want to return their MSI Intel P67 and
H67 motherboards or affected gaming notebooks, to contact the original
place of purchase for more details on the return or refund policy.
Alternatively, end users can register their Intel 6 Series notebook or
motherboard with MSI by April 30, 2011 athttp://us.msi.com/snb_replacement to be eligible for the following
- HM67 gaming notebooks: End users are eligible to receive an upgrade
to MSI’s next generation gaming notebook upon its availability.
- P67 and H67 motherboards: End users are eligible for a replacement
with the new B3 stepping of the Intel 6 series motherboard when it is
available in channel.
- Shipping: To make the replacement as smooth as possible, MSI will
provide end users with a UPS 3 Day shipping label for returns, and
will deliver the brand new item by UPS 3 Day shipping, both at no
"MSI is wholly committed to both our customers and to the overall
quality of our products," noted Andy Tung, vice president of North
American sales for MSI. "While we work with Intel to resolve the
chipset issues, we want to make sure our customers know their concerns
are our top priority. We believe offering future replacement options
will help alleviate some of the discomfort this issue has caused."