Amazon, Newegg and others offering partial refunds on GTX 970 purchases
Subject: Graphics Cards | February 19, 2015 - 01:51 PM | Ryan Shrout
Tagged: nvidia, memory issue, GTX 970, geforce
It looks like some online retailers are offering up either partial refunds or full refunds (with return) for those users that complain about the implications of the GeForce GTX 970 memory issue. On January 25th NVIDIA came clean about the true memory architecture of the GTX 970 which included changes to specifications around L2 cache and ROP count in addition to the division of the 4GB of memory into two distinct memory pools. Some users have complained about performance issues in heavy memory-depedent gaming scenarios even though my own testing has been less than conclusive.
Initially there was a demand for a recall or some kind of compensation from NVIDIA regarding the issue but that has fallen flat. What appears to be working (for some people) is going to the retailer directly. A thread on reddit.com's Hardware sub-reddit shows quite a few users were able to convince Amazon to issue 20-30% price refunds for their trouble. Even Newegg has been spotted offering either a full refund with return after the typical return window or a 20% credit through gift cards.
To be fair, some users are seeing their requests denied:
"After going back and forth for the past hour I manage to escalated my partial refund to a supervisor who promptly declined it."
"Are you serious? NewEgg told me to go complain to the vendor."
So, while we can debate the necessity or vadidity of these types of full or partial refunds from a moral ground, the truth is that this is happening. I'm very curious to hear what NVIDIA's internal thinking is on this matter and if it will impact relationships between NVIDIA, it's add-in card partners and the online retailers themselves. Who ends up paying the final costs is still up in the air I would bet.
Our discussion on the original GTX 970 Issue - Subscribe to our YouTube Channel for more!
What do you think? Is this just some buyers taking advantage of the situation for their own gain? Warranted requests from gamers that were taken advantage of? Leave me your thoughts in the comments!
Further reading on this issue:
- NVIDIA Responds to GTX 970 3.5GB Memory Issue
- NVIDIA Discloses Full Memory Structure and Limitations of GTX 970
- Frame Rating: Looking at GTX 970 Memory Performance
- Frame Rating: GTX 970 Memory Issues Tested in SLI