Microsoft's honour Surfaces after months of simply flickering
Subject: General Tech | December 17, 2018 - 01:45 PM | Jeremy Hellstrom
Tagged: Warranty, surface pro 4, microsoft, flickering
If you, or someone you know, has had their Surface Pro 4 suffer premature death or performance issues since the firmware update Microsoft provided back in July then The Inquirer has some great news. The issue might appear as an embedded controller or UEFI storage manager Error 10, screen flickering or even just a general degradation in performance; the symptoms seem to vary from system to system. Regardless, Microsoft is finally making good on their promise to replace the defective Surface Pro 4 with one that works with the new firmware.
If you have yet to make a warranty claim, or have had one which was not honoured you should follow up.
"After weeks of mixed messages, with some users given a warranty replacement straight away while others have had to argue and fight for it, Microsoft has confirmed that there is an issue and that it will honour warranties."
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