EKWB Issues Recall for v1.0 Predator 240 / 360 Liquid CPU Coolers

Subject: Cases and Cooling | January 13, 2016 - 12:11 PM |
Tagged: water cooling, recall, Predator 360, predator 240, liquid CPU cooler, EKWB, ek, AIO

EKWB has issued a recall for all first-generation Predator 240 and 360 liquid CPU coolers due to risk of leakage. A new version (v1.1) of both self-contained coolers has been introduced to address the issue, and EK will provide one of the new units for those seeking a replacement.

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Visual differences between Revision 1.0 (left) and Revision 1.1 (right) (via EKWB)

EKWB is also taking responsibility for any component damage that may have resulted from any leaks, offering refunds for defective units (if a replacement is not desired) and affected components.

From EKWB:

"All Revision 1.0 units produced from October 2015 until end of December 2015 are potentially affected by the risk of leakage and in order to prevent any computer component damage, the units need to be replaced. The leakage may occur between copper cold plate and bracket on the water block after it is heated up and pressure rises. Current statistics show that 1 out of 10 units leaks.

We are warning all customers of EK XLC-Predator units to discontinue use of cooling device and contact EKWB for replacement unit or refund. EKWB is taking full responsibility for this issue and will be:

  • Replacing or refunding all returned units to the customers
  • Refunding the customer any computer component damage created by a leakage

EKWB has redesigned and released a new version of EK-XLC Predator (Revision 1.1) on the 4th of January 2016 that prevents any leakage under normal working modes. All customers with Revision 1.0 units will be offered a replacement R1.1 unit or a full refund. Revision 1.0 backplate is not compatible with Revision 1.1 backplate!"

The full notice from the EKWB page is reproduced after the break.

Jan 13, 2016

Important notice from EKWB: EK-XLC Predator 240 and 360 (R1.0) Product recall

EK Water Blocks is regrettably informing the public and its customers that EK-XLC Predator 240 and 360, our pre-filled and pre-assembled all-in-one (AIO) CPU liquid cooling units have to be completely recalled from the market due to potential risk of leakage of liquid from the unit.

Affected products are listed in the table below:

EAN Code: 3831109863343 - Name: EK-XLC Predator 240 - Revision: 1.0

EAN Code: 3831109863350 - Name: EK-XLC Predator 360 (incl.QDC) - Revision: 1.0

Identification labels (EK-XLC Predator 240 on the left, EK-XLC Predator 360 on the right):

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Please make sure you check the revision - underlined with red!

What happened?

What was initially estimated as limited risk situation with small percentage of units developing a leak over time that can be resolved with direct customer contact, turned out to be a more widespread problem.

After receiving first few customer feedbacks in December 2015 about the leakage issue, EKWB identified the issue in the faulty O-ring in the EK-Supremacy MX CPU water block that was used in the unit. Since there had been no complaints from initial pre-order customers before December, EKWB decided that the issue should have originated from the new batch of O-rings used in production at the beginning of November. Therefore, EKWB recalled all affected products at resellers and informed the customers who bought the unit after that period to check the production date accordingly and arrange a replacement unit.

However, with more and more customers reporting the issue we have realized that O-ring issue is not limited to November batch and the only appropriate action to protect customers is a total Product Recall of all sold and unsold units.

All Revision 1.0 units produced from October 2015 until end of December 2015 are potentially affected by the risk of leakage and in order to prevent any computer component damage, the units need to be replaced. The leakage may occur between copper cold plate and bracket on the water block after it is heated up and pressure rises. Current statistics show that 1 out of 10 units leaks.

We are warning all customers of EK XLC-Predator units to discontinue use of cooling device and contact EKWB for replacement unit or refund. EKWB is taking full responsibility for this issue and will be:

  • Replacing or refunding all returned units to the customers
  • Refunding the customer any computer component damage created by a leakage

EKWB has redesigned and released a new version of EK-XLC Predator (Revision 1.1) on the 4th of January 2016 that prevents any leakage under normal working modes. All customers with Revision 1.0 units will be offered a replacement R1.1 unit or a full refund. Revision 1.0 backplate is not compatible with Revision 1.1 backplate!

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Visual differences between Revision 1.0 (left) and Revision 1.1 (right)

All customers who bought the Predator directly from EKWB or through a reseller have the follwoing options:

A) In case a customer would like to replace the unit with EK-XLC Predator (Revision 1.1):

USA and EU customers have the option to return the unit directly to EKWB or to Reseller where he bought the unit. Both EKWB and resellers will stock new R1.1 models as soon as possible and can arrange replacement.

A.1) If customer would like to get the unit replaced by EKWB directly please fill out the return form at http://rma.ekwb.com and EKWB service department will initiate the process within 24 hours of received claim. All shipping charges will be covered by EKWB.

Please note that you must create a new account on our RMA site as this system is not the same as our WEB-SHOP. Simply resetting the password will not work.

A.2) If customer would like to return the unit through reseller where he bought it, he needs to contact them for instructions on how to return the unit. EKWB has informed all resellers of their obligations to help out the existing customers with replacement without any extra cost to customers.

B) In case a customer would like a refund:

EKWB and its resellers understand that customers might not want to use EK XLC Predator anymore. We sincerely hope that we did not lose your trust due to this recall and we assure the new revision was tested for all possible leakage scenarios and the modifications are solid.

Still, if the customer does want a refund EKWB and its resellers will offer a full refund to all EK XLC-Predator R1.0 owners until 29th of February 2016.

Please understand that refund can only be done where the product was purchased and not directly at EKWB unless purchased at EKWB webshop.

For any additional information, customers are free to contact EKWB directly in the following ways:

- Email: support@ekwb.com

- Phone for EU customers: +38659096627 (Mon-Fri, 8.00 – 15.00 CET)

- Phone for USA/Canada customers: 1-888-552-7487 (Mon-Fri, 8.00 – 15.00 CST)

Source: EKWB

Video News


January 13, 2016 | 12:57 PM - Posted by Jmac (not verified)

Too bad about the leaks, but they at least seem to be doing the damage control and coverage the right way.

January 13, 2016 | 01:28 PM - Posted by Anonymous (not verified)

I believe I was one of the first to find the leakage issue. I preordered 240 model when the product was announced. In early November I found the leak in my unmodified model. Coolant was leaking on to my 980ti but it seems to work fine. EKWB gladly replaced mine with a new unit. The process took about two weeks... but I wasn't charged with any shipping. So I was quite happy with EK's service. I'm glad EK is extending the service to everyone. Seems like the right thing to do. However I guess I need to pack mine away for a revised unit :(

January 15, 2016 | 03:05 AM - Posted by Anonymous (not verified)

Actually, mine leaked back in Sept after just a few days of usage. I returned it and went air cooled :)

January 13, 2016 | 02:43 PM - Posted by mLocke

thankfully no one buys AIO watercooling loop kits, so the only people that have to return it are hardware review sites

January 13, 2016 | 05:09 PM - Posted by Anonymous (not verified)

Yes. No one buys AIO loops. That's why Corsair, Cooler Master, NZXT, and Silverstone all stopped making them, that's why Raijintek never came out with a new one, that's why Deepcool never came out with a new one....

...oh, no, wait. They all sell a bunch of them. That must mean that LOTS of people buy them.

Don't be so obtuse.

January 13, 2016 | 05:27 PM - Posted by Patrick3D (not verified)

It's just the opposite, no one uses custom watercooling loops except for hardware review sites and sponsored YouTube builders. Of course, smart people use air cooling since acoustics are more important than looks.

January 14, 2016 | 08:08 AM - Posted by Bri (not verified)

Where's the guy who was criticizing me for not trusting AIO units over custom loops...

January 14, 2016 | 08:31 AM - Posted by Kevin (not verified)

Those guys are all on the LTT forum ;)

January 15, 2016 | 03:03 AM - Posted by Anonymous (not verified)

Yeah, because custom water loops never leak......

January 16, 2016 | 04:03 PM - Posted by RooseBolton

Lol. You guys are funny. I use the Predator 360 to cool SLI 980ti's and never used the CPU waterblock. Works like a charm, mid to high 50's C at load. And even with 3 fans on the 360 the thing is basically inaudible 4 feet from my desk.

Oh and it all fits in my case that also has a Swifttech 360 mm AIO CPU loop. Because the AIO's save a lot of space.

January 17, 2016 | 12:09 AM - Posted by Speely

.........I can't believe I never considered using one that way. That is smart.

Wow.

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