Samsung will be disabling the charging ability of the Note 7

Subject: General Tech | December 9, 2016 - 05:58 PM |
Tagged: Samsung, galaxy note 7, verizon, recall

If you are one of the 7% that like living dangerously and are not returning your Samsung Galaxy Note 7 you may find yourself unable to charge it.  Samsung are going to push out an update on December 19th which will disable the devices ability to charge.  The incendiary devices suffer from a design flaw which does not leave enough space for the battery to swell, which can lead to an electrical short in the battery which ends badly for both the device and the owner.  Verizon has decided to take an interesting stand and will be blocking this update, allowing those who wish to continue using this device to continue to do so.  Pop over to The Inquirer for more details.

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"THE REMAINING owners of the highly flammable Samsung Galaxy Note 7 will have their devices remotely killed from 19 December when an over-the-air update will prevent their devices from charging."

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Source: The Inquirer

Turn that Note 7 off, it won't work in your Gear VR

Subject: General Tech | October 11, 2016 - 12:38 PM |
Tagged: Samsung, recall, gear vr, galaxy note 7

It is official, Samsung has called a halt to production of the Note 7 and not just because it is likely impossible to insure a building in which they are manufactured or stored.  The recall of 2.5 million handsets was damaging to the company and its reputation but the incidents of replacement batteries suffering the same catastrophic failure have spelled the end of this device.  Samsung suggests you immediately power down your device and contact your provider or retailer for a refund or for credit on a different handset.

Ars Technica also spotted a pertinent message on the current update to the Gear VR headset which states that support for the Note 7 has been discontinued and you are no longer able to install the app on a Note 7.  Thankfully there have been no reports of a battery failure while a Note 7 was inside of a Gear VR and this move should prevent that from ever happening.  Expect more statements from Samsung on this topic throughout the week.

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"Oculus and Samsung have obviously realized this and has pushed out an update preventing the volatile phone from working with the Gear VR headset."

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Source: Ars Technica

A Second Allegedly Replacement Note7 Catches Fire

Subject: Mobile | October 5, 2016 - 06:26 PM |
Tagged: Samsung, galaxy note 7

Last week, we passed along a Bloomberg report about a Galaxy Note 7 that caught fire in China. It was allegedly a replacement device from Samsung's recall, which was supposed to fix this issue. We have not heard anything about this phone since, but, at the time, we suggested keeping your replacement device powered off and disconnected from the charger until we receive further info.

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Now a second, allegedly post-recall device has caught fire. This time, it occurred this morning on a plane. The Boeing 737 was about ten minutes from take-off when the passenger, who claims the phone was both shut down and in his pocket, noticed the device begin to smoke. He tossed it onto the floor when it begun to billow a thick, gray-green smoke, and burned through the carpet. He claims that it had the green battery icon to indicate that it was a fixed device, which should rule out a pre-recall Note7 getting incorrectly classified as post-recall by, for instance, a retail store goof.

All of that said, we don't know if either of the two cases are accurate yet. Samsung's released a statement over today's issue, which we include below via The Verge, that basically says no comment until they can perform their own investigation.

  • Until we are able to retrieve the device, we cannot confirm that this incident involves the new Note7. We are working with the authorities and Southwest now to recover the device and confirm the cause. Once we have examined the device we will have more information to share.

Obviously, we could speculate over a number of things that could be to blame. Part of the issue is just physics -- you're storing a lot of energy in a small volume. This is inherently difficult, and a rapid release of a lot of energy tends to be explosive. It's always good to remember this, even though it's the company's responsibility to produce devices that are safe from all but the most unreasonable of uses.

Source: The Verge

Samsung Investigating Replacement Galaxy Note 7 Fire

Subject: Mobile | September 28, 2016 - 09:04 PM |
Tagged: Samsung, recall, galaxy note 7

Bloomberg is reporting that a 25-year-old customer from China, Hui Renjie, claims to have received a replacement Galaxy Note 7, and that it caught fire within 24 hours. A representative of the company immediately visited him and asked to take the phone to investigate, but the customer wished to go public first, assuming that he wouldn't get any answers if he just gave up the phone silently. The explosion allegedly caused minor burns to two of the customer's fingers, as well as damaged his MacBook.

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Naturally, Samsung is very interested in what happened. The previous incident involved Samsung-developed batteries. The manufacturing process accidentally pushed some the battery batch's two terminals together. Shorting out a battery causes it to release energy quickly as heat, which is often undesirable, to say the least.

Samsung is waiting to examine the device before they comment further. If you have also receive a replacement, then you might want to keep it powered off and disconnected from the charger until we find out what happened.

Source: Bloomberg

Samsung Responds to Galaxy Note 7 Issue

Subject: Mobile | September 2, 2016 - 06:09 PM |
Tagged: Samsung, galaxy note 7

According to Samsung, there have been 35 reported cases of defective Galaxy Note 7 batteries. In response, they will voluntarily replace all existing Galaxy Note 7 devices “over the coming weeks”. They have also stopped selling the devices, presumably, because they are capable of fixing the devices for existing customers, until the stock can be replaced.

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This comes after reports that Galaxy Note 7 phones have been either catching fire or exploding. Some outlets are claiming that Samsung has confirmed 35 cases of fire or explosion, but, unless these outlets have more information than on the public statement, Samsung has only confirmed 35 complaints, and it's possible that other, related issues were included in that tally (like feeling excessively hot).

They did not mention a specific way for Galaxy Note 7 owners to request a replacement in their press release, but their technical support contact information is available here. I assume that they will point you in the right direction.

Source: Samsung