Three For Three: Battlefield 4 Fail Launch. DRM'd!
Subject: General Tech | October 29, 2013 - 10:48 PM | Scott Michaud
Tagged: ea, DRM, battlefield 4
((Update: October 30 @ 7:04pm: The issue was not resolved by EA before the EU release date. However, as expected, the game unlocked at 7:01pm. While I wish I could have reported that the issue was resolved ahead of time, it wasn't, and now (since EA did not demonstrate any concrete effort in resolving the issue) I cannot tell whether we will experience the same issue next time. It is possible this issue could plague several releases to come. Keep this in mind.))
I just do not have any luck with pre-ordering titles on Origin. Battlefield 3 had a rough launch, especially on my computer, with it being almost a year until they sorted through the mouse lag hiccups (seemingly related to having Google Chrome running) and random crashes. My second title was SimCity, which requires no further explanation, and my latest is Battlefield 4. Now, it seems as though the actual game launched decently for the majority of customers. They try really hard; they really, really do.
Supposedly this also affected the Beta and other Origin titles.
Unfortunately, I was at Mozilla Summit. I cannot comment on that. No experience.
Somewhere in Origin there is a mistake with region-locking and certain ISPs. My primary ISP (Teksavvy cCable... not a typo) does not qualify, for some reason, as a North American release region. October 30th at 7PM EDT corresponds to October 31st at midnight CET so the game likely believes my connection belongs to the European Union. AT&T U-Verse and Vidéotron were also reported as having this problem.
I used my (in repair) Bell Canada DSL connection and was able to access the Battlefield 4 campaign (the connection is too unstable for multiplayer until it gets fixed). I, then, tried to access it again with Teksavvy? Nope. Relocked.
I contacted EA Support (I never identified myself as a journalist) who were honest and blunt about the issue. I respect that! Congratulations, EA, for having technical support open at 2 AM and treated me with respect. The company also started a thread in EA Answers asking for more information about affected customers. Still, currently, the issue has not been resolved.
But even that is irrelevant to the actual point because this is obviously an honest mistake. Still:
The DRM is making me not want to pre-order (or purchase at all) another title on Origin!
And... the kick while down... it has not helped anyone!
Region-locking does not make sense, especially not anymore, within a worldwide digital distribution network. I can connect by a VPN to anywhere in the world to pretend that I belong there. I legally purchased the title. There is no financial reason to make me wait to access it; in fact, especially with their recent refund policy, it might encourage me to cancel my order or outright ignore the product's existence in the first place.
EA has been expending tonnes of time and resources making Origin more desirable where it counts. They seem to actually care about their distribution platform's success. The have seemingly around-the-clock live tech support and a great refund policty. Yet, time and time again, these little mistakes where it doesn't even count add up to the terrible user experience. Yes, I could refund my title; I do not get the game I want and EA loses a sale. Great job, DRM!
EA, what has this accomplished except support costs, bad press, and anger legitimate customers?