Refurbished Linksys AE2500 Dual-Band Wireless-N USB Adapter for $16.14

Subject: General Tech | January 18, 2013 - 01:26 PM |
Tagged: deals

Top deal

Refurbished Linksys AE2500 Dual-Band Wireless-N USB Adapter for $16.14 with free shipping (normally $40 - use coupon code: HSDISH5).

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Source: LogicBUY
March 21, 2013 | 04:23 PM - Posted by tayyaba (not verified)

I purchased this adapter based on reviews of the product, however something else to consider is customer support if things go wrong. I bought this new (not refurbished) and it did not work from the beginning. I was getting .8Mbps throughput where my other wireless adapter gave me 9Mbps in the same exact location. I spent hours online trying to update drivers and find a solution.

I finally contacted technical support where they had me try a few things that did not work. the woman said it needed to be replaced. I had to hang up and call back for customer support (she couldn't just connect me because they are outsourced). The woman i spoke to this time said it wasn't documented that a replacement was warranted so asked me how exactly I updated the drivers. I explained exactly. She gave me a new ticket number and again said I had to hang up and call customer support. I did and again was told that it wasn't documented that a replacement was warranted (everything else was apparently documented, both calls). I did the tech support thing again and this time, they documented that a replacement was warranted. I called customer support and was told that they would be sending me a refurbished unit once i ship and they receive my defective adapter! I complained that I bought it new and it has never worked and that I should be given a new unit. The woman didn't care, just said that was the policy, and with every complaint I made, i got the same response. that's their policy.

So, if you want to buy a cisco-linksys product, go ahead but if it doesn't work, don't expect much support and definately do not expect a new replacement to your defective unit. cisco-linksys-wireless-n-internet-home

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